Using Data Analytics to Improve Transparency in Court Services
A state-level judicial institution serving thousands of residents aimed to improve transparency, operational decision-making, and public accessibility. The client sought to transform fragmented data from multiple sources into intuitive dashboards for both internal court management and public-facing services.
Lancaster Airport (LNS) is a public-use airport located four miles (6 km) north of the central business district of Lancaster, a city in Lancaster County, Pennsylvania. Lancaster Airport is a general aviation airport and offers various services, including fuel, maintenance, and aircraft rental. It also hosts several aviation-related businesses, such as flight schools, aircraft sales, and aviation consulting. The Lancaster Airport Authority manages the airport and is responsible for its operation and development. The Lancaster Airport Authority is a governmental entity created by Lancaster County in 1961 to develop and operate the airport.
The Challenge
The court faced several interconnected challenges:
- Limited public access to service usage data, reducing transparency
- Inefficient internal analysis of visitor demographics, case types, and resource allocation
- Lack of visibility into communication channel performance and user engagement
- Disorganized data from multiple spreadsheets and formats hindered efficient analytics
Our Solution
OnPoint Insights implemented a robust analytics solution using Power BI, SharePoint, and Excel to build interactive dashboards and streamline data workflows. Key actions included:
- Public Dashboard (ATJ): Built a four-page dashboard displaying program usage, demographics, languages, interviews, and help center activity — made accessible to the public to boost transparency.
- Court Management Dashboards (DCHC & MCHC):
- DCHC: Visualized county-wise visitor trends, case types, and demographics to inform staffing and resource planning.
- MCHC: Provided insights into call/chat volumes, wait times, and communication channel usage to enhance user services.
- Data Standardization & Integration: Cleaned and standardized Excel-based data, stored it in SharePoint, and connected it to Power BI for automated refreshes and centralized access.
Results
- Increased Public Transparency: Citizens now have access to court program data, strengthening trust and awareness.
- Smarter Resource Allocation: Management teams can allocate staff and resources based on visitor trends and demand patterns.
- Improved User Experience: Wait times and communication efficiency improved due to better visibility into service performance.
- Centralized Data Management: Unified SharePoint-based data repository streamlined reporting and enhanced overall analytics productivity.
Technologies Used
WordPress
Php
HTML
CSS
Javascript
Bootstrap
Python
Value Delivered To The Customer
- The seamless UI and interactive homepage facilitated smooth navigation for Lancaster’s customers, resulting in an increased customer conversion rate for the client.
- The updated design delivered real-time flight status updates, weather reports, and a fully compatible user interface for all devices.
- A user-friendly content management system that facilitates smooth updates to content.
Technologies Used
- WordPress
- HTML
- CSS
- PHP
- Python
- Javascript
Excel
Power BI
SharePoint
The Results
- The seamless UI and interactive homepage facilitated smooth navigation for customers, resulting in an increased customer conversion rate for the client.
- A user-friendly content management system that facilitates smooth updates to content.
- The OnPoint Insights team developed an agenda and minutes section that is not only user-friendly on the front end but also backend-friendly for easy updates.
- The updated design will deliver real-time flight status updates, weather reports, and a fully compatible user interface for all devices.
Take Away
This case study showcases how OnPoint Insights Insight assisted a prominent local entity like Lancaster to develop a comprehensive website, aiming to bolster their engagement with the community and establish a compelling online presence.